Contact us
A question about an order, an activation key or a product? Our team is at your service and will reply as quickly as possible, usually within 24 hours (on working days).
Our contact details
- E-mail: info@chkey.ch
- Address: Service client CHKey, Rue du Maupas 16, 1004 Lausanne, Suisse
Response hours
We handle enquiries from Monday to Friday, from 9:00 a.m. to 6:00 p.m. (Swiss time). Messages received at the weekend or on public holidays are handled on the next working day.
Before you write to us
For faster handling, please remember to include your order number and the e-mail address used when placing the order. Many answers can already be found in our Frequently Asked Questions (FAQ) and on our Delivery & Returns page.
Key not received or activation problem?
First check your junk mail (spam) folder as well as the “Orders” section of your customer account. If the problem persists, write to us at info@chkey.ch quoting your order number: we will act promptly.