1. Scope and definitions
1.1 These terms govern the use of the chkey.ch platform (the “Platform”) and purchases made through it.
1.2 “Platform”: the chkey.ch website, operated by the sole proprietorship Adrien Spada, Rue du Maupas 16, 1004 Lausanne, Switzerland (“CHKey.ch”, “we”). “Seller”: any third-party person or business (supplier or reseller) registered on the Platform and offering products there. “Buyer”: anyone who places an order. “Product”: an activation key, licence, credit, or access to an account offered on the Platform.
1.3 These terms are addressed to Buyers resident in Switzerland.
2. CHKey.ch’s role — who is the seller?
2.1 Every offer shows the name of the Seller (“Sold by …”). The Seller’s identity, address and rating are available from the product page.
2.2 CHKey.ch is not the seller of the products offered on the Platform. All products are sold by independent third-party Sellers (suppliers and resellers registered on the Platform). CHKey.ch provides an intermediary platform, ordering, payment and communication tools and a dispute resolution service, without buying or reselling these products.
2.3 The sales contract is concluded exclusively between the Buyer and the Seller named in the offer. CHKey.ch is not a party to the contract, does not own the products and does not guarantee their quality, legality, origin or fitness for use, subject to Buyer Protection (Art. 10).
2.4 Sellers are not affiliated with the publishers of the software and games offered, and CHKey.ch is affiliated with neither the publishers nor the Sellers.
2.5 CHKey.ch does not check the accuracy of offers before publication and does not verify the origin of products. It may however remove an offer or suspend a Seller (Art. 12–13).
3. Account and order
3.1 Ordering is possible with or without an account. The information provided must be accurate.
3.2 Before confirming, the Buyer can review and correct the order. Confirming payment constitutes the Buyer’s binding offer. The contract is concluded when the Seller accepts the order, and at the latest upon delivery of the product. A confirmation e-mail is sent to the Buyer.
3.3 The Seller may refuse or cancel an order in the event of unavailability, an obvious pricing error or suspected fraud; the Buyer is then refunded in full.
4. Prices, VAT, invoice
4.1 Prices are shown in Swiss francs (CHF) and set by the Seller.
4.2 Swiss VAT is included in the price where the Seller is subject to VAT; otherwise the price is a final price without VAT. CHKey.ch is not subject to VAT.
4.3 The invoice or receipt is issued in the Seller’s name.
5. Payment
5.1 Payment is made by the means offered (TWINT, cards), processed by licensed payment providers. CHKey.ch does not store card data.
5.2 The price paid is collected by CHKey.ch on the Seller’s behalf and passed on to the Seller on the terms agreed with them.
5.3 Payment constitutes acceptance of these terms.
6. Delivery
6.1 The Seller delivers the product electronically (e-mail, customer account) within the time stated in the offer and at the latest 24 hours after payment, unless the offer states otherwise.
6.2 Delivery is deemed made when the key, link or access is sent to the Buyer. Failure to deliver on time must be reported through the Platform (Art. 9).
7. Right of withdrawal
7.1 Swiss law does not provide a general right of withdrawal for online purchases. A Seller may voluntarily offer a right of return; if so, it is stated in the offer.
7.2 As products are digital content performed immediately, a delivered product can in principle no longer be cancelled or returned, subject to the warranty (Art. 8) and mandatory consumer rights.
8. Seller warranty and liability
8.1 The Seller named in the offer is solely responsible for the description of its offer, its price, its right to resell the product (licence, copyright, trademark, publisher’s terms), delivery, the validity of the key or account delivered, the warranty and after-sales service.
8.2 The Seller warrants that the delivered product matches the offer and that a key or access is valid, unused and can be activated as described.
8.3 If a product is non-conforming, the Buyer is entitled, as the case may be, to a replacement, a new delivery or a refund from the Seller. The complaint period is 7 days from delivery, unless a longer warranty is stated in the offer.
8.4 To the extent permitted by law, the Seller’s liability is limited to the price paid for the product concerned and does not extend to indirect damage. This limitation does not apply in cases of intent, gross negligence or personal injury.
8.5 Some products are OEM, volume, educational or region-restricted licences. The Buyer must read and comply with the publisher’s licence agreement (EULA).
8.6 “Account provided / shared” products. The product is access to a third-party account, not an individual key. The publisher may restrict, suspend or withdraw access. The duration of access is as stated in the offer.
9. Complaints and dispute resolution
9.1 In case of a problem (product not received, invalid key, non-conforming product), the Buyer opens a complaint from their account or at support@chkey.ch, stating the order number, within the period in Art. 8.3.
9.2 Activation assistance. CHKey.ch support helps the Buyer activate their product (checking the instructions, tests, putting the Buyer in touch with the Seller). This assistance is a service of the Platform and does not constitute a guarantee of the product.
9.3 CHKey.ch forwards the complaint to the Seller, who has 48 hours to respond and propose a solution. If there is no response or agreement, CHKey.ch may propose an amicable solution (replacement, refund or cancellation) and, under Art. 10, act on the funds.
9.4 This mediation role does not make CHKey.ch liable for the Seller’s performance of the contract, subject to Art. 10.
9.5 Failing agreement, the dispute is for the competent courts (Art. 17).
10. Buyer Protection
10.1 Conditions. If the Buyer has reported through the Platform, within 7 days of delivery (or of the planned delivery date), that (a) the product was not delivered, (b) the key or access delivered is invalid or already used, or (c) the product does not match the offer, and the problem is still unresolved 7 days after the report, despite the assistance of CHKey.ch and the Seller, the Buyer may request a refund through the Platform or at support@chkey.ch. CHKey.ch then refunds the Buyer the price paid for the product concerned. CHKey.ch may refund earlier where it is established that the product is defective.
10.2 Limits. The protection is capped at the price paid for the product concerned. It is excluded in cases of fraud or false statement by the Buyer, use contrary to these terms, activation failure caused by not following the instructions or the publisher’s EULA, or a late complaint.
10.3 Recourse. After refunding, CHKey.ch claims against the Seller, in particular by withholding or offsetting against the Seller’s payouts. The refund is not an admission of liability by CHKey.ch for the product.
10.4 CHKey.ch examines each case on the basis of the information provided by the Buyer and the Seller; its decision is reasoned.
11. CHKey.ch’s liability
11.1 To the extent permitted by law, CHKey.ch is not liable for products sold by Sellers, for their performance of the contract, or for damage resulting from a Seller’s breach.
11.2 CHKey.ch remains liable for its own breaches as a platform (reasonable availability, order and payment processing, data processing) in cases of intent or gross negligence; liability for indirect damage is excluded to the extent permitted by law.
11.3 The refund under Art. 10 is CHKey.ch’s only financial obligation in respect of a product sold by a Seller.
11.4 CHKey.ch is not liable for interruptions caused by events beyond its control (network failure, payment service outages, measures by an authority).
12. Prohibited conduct and content
12.1 The following are prohibited: selling or buying products obtained unlawfully (fraudulent payment, stolen key, hacked account), counterfeits, review manipulation, identity theft, and collusion to circumvent protections.
12.2 If a breach is suspected, CHKey.ch may remove an offer, block an order, withhold a payment, suspend or terminate an account, and cooperate with authorities and rights holders.
13. Reporting and removal of offers
13.1 Rights holders, Buyers and third parties may report an unlawful or disputed offer via the reporting form (link in the footer) or by e-mail to support@chkey.ch, providing the information needed to identify it.
13.2 CHKey.ch reviews the report within a reasonable time, may remove the offer as a precaution, and informs the Seller.
14. Data protection
14.1 Personal data is processed in accordance with the Swiss Federal Act on Data Protection (FADP) and our Privacy Policy.
14.2 When a purchase is made, certain data (name, e-mail, order details) is disclosed to the relevant Seller as far as necessary for performing the contract and for after-sales service. It may also be disclosed to payment, hosting, e-mail and support providers and, where required by law, to authorities.
15. Intellectual property
The Platform’s elements (structure, texts, CHKEY logo) are protected. Third-party trademarks and logos belong to their owners; CHKey.ch is not affiliated with any publisher.
16. Availability of the Platform
CHKey.ch endeavours to keep the Platform accessible but does not guarantee uninterrupted availability.
17. Governing law and jurisdiction
Swiss law applies exclusively. The place of jurisdiction is Lausanne, Switzerland, subject to mandatory consumer protection provisions.
18. Changes to these terms
CHKey.ch may amend these terms; the terms in force on the date of the order apply. Last updated: 13 October 2026.
19. Related documents
Terms of Use, Privacy Policy, Legal Notice, Delivery & Returns, Seller Terms.