Report an offer or a seller

Do you believe an offer or a seller on the marketplace breaks the law or infringes your rights (counterfeit, invalid or already used key, fraud, misleading description)? Report it with this form. We review every report within a reasonable time, may remove the offer as a precaution and inform the seller (article 13 of the terms and conditions).

A problem with your own order? Please use the contact page instead.

Your report is about * (Required field)— Select —An offer (product)A seller

Reason * (Required field)— Select —Unlawful content or infringement of my rights (counterfeit)Invalid or already used keySuspected fraud or scamMisleading descriptionOther reason

You are reporting as * (Required field)— Select —Rights holder (or their representative)BuyerSomeone else

Offer concerned (link or product name)Copy the product page address or enter the exact product name.

Seller concernedThe name shown after “Sold by” on the product page.

Order numberOnly if you bought this product (e.g. 4501).

Name * (Required field)

Your e-mail * (Required field)We will reply to this address.

Describe the problem * (Required field)Explain why the offer or the seller is a problem, with the details that let us identify it (20 characters minimum).

Evidence (screenshots)Optional. Up to 3 images (JPG, PNG, WebP or GIF), 5 MB each.

I declare in good faith that the information provided is accurate and complete. *

I have read the privacy policy. *

Ne pas remplir

Your report is kept in our tracking tool for as long as needed to handle it and any dispute.

Send the report