Frequently Asked Questions (FAQ)
Here you will find the answers to the most frequently asked questions. Can’t find your answer? Write to us at support@chkey.ch.
Order & delivery
How will I receive my order?
As your products are digital, your activation key is sent to you by e-mail within 24h after payment confirmation and remains available in your customer account. No postal delivery is made.
How quickly will I receive my key?
Your key is sent to you by e-mail within 24h after payment confirmation.
I haven’t received my key, what should I do?
Check your spam folder and your customer account. If needed, contact us with your order number. More details on the Delivery & Returns page.
Payment & billing
Which payment methods do you accept?
Payment is made securely online by bank card. Your payment details are never stored on our servers.
Will I receive an invoice?
Yes, a PDF invoice is generated automatically for every order and available in your customer account.
Is VAT applied?
No. Our company is not liable for VAT; the prices shown are net, without VAT.
Products & activation keys
Where do the keys come from and how are they delivered?
CHKey.ch is a Swiss marketplace: keys are offered by third-party sellers registered on the platform. We are not affiliated with the publishers of the software we sell. Your key is sent to you by e-mail within 24 hours of payment. If it doesn’t work, contact us within 7 days at support@chkey.ch with your order number, the key concerned and a screenshot of the problem: we will help you activate it and, if the problem is still unresolved 7 days after your report, you can request a refund (Buyer Protection).
How do I activate my key?
Each product is activated on the publisher’s official platform (for example the Microsoft account, Steam, or the relevant software). If in doubt, contact us: we will be glad to guide you.
My key doesn’t work, what happens now?
Contact us within 7 days at support@chkey.ch. We will help you activate it and, if the problem is still unresolved 7 days after your report, you can request a refund (Buyer Protection).
Account & support
Do I need to create an account to order?
An account lets you easily find your keys and invoices again, but you receive your key by e-mail in any case.
Do you offer support?
Yes. Our team answers your questions Monday to Friday (9 a.m.–6 p.m.) and can help you with any installation or activation difficulty.
Going further
Our detailed guides answer the more technical questions, before or after your purchase:
- OEM or retail key: what’s the difference? — what the licence type changes in practice.
- Is Windows tied to the motherboard? — what happens when you change your hardware.
- Phone activation for Windows and Office — the offline procedure, updated since the end of 2025.
- Are cheap licence keys legal in Switzerland? — what the law says and how to recognise a serious reseller.
- Shared account or individual key — the differences, the limits and the real risks.