Frequently Asked Questions (FAQ)
Here you will find the answers to the most frequently asked questions. Can’t find your answer? Write to us at info@chkey.ch.
Order & delivery
How will I receive my order?
As your products are digital, your activation key is sent to you by e-mail immediately after payment confirmation and remains available in your customer account. No postal delivery is made.
How quickly will I receive my key?
Most often instantly. In rare cases (payment check), it may take up to a few hours.
I haven’t received my key, what should I do?
Check your spam folder and your customer account. If needed, contact us with your order number. More details on the Delivery & Returns page.
Payment & billing
Which payment methods do you accept?
Payment is made securely online by bank card. Your payment details are never stored on our servers.
Will I receive an invoice?
Yes, a PDF invoice is generated automatically for every order and available in your customer account.
Is VAT applied?
No. Our company is not liable for VAT; the prices shown are net, without VAT.
Products & activation keys
Are the keys genuine and legal?
Yes. We offer genuine activation keys intended for use in accordance with the terms of their respective publishers.
How do I activate my key?
Each product is activated on the publisher’s official platform (for example the Microsoft account, Steam, or the relevant software). If in doubt, contact us: we will be glad to guide you.
My key doesn’t work, what happens now?
Contact us within 7 days at info@chkey.ch. After verification, we will proceed with a replacement or a refund.
Account & support
Do I need to create an account to order?
An account lets you easily find your keys and invoices again, but you receive your key by e-mail in any case.
Do you offer support?
Yes. Our team answers your questions Monday to Friday (9 a.m.–6 p.m.) and can help you with any installation or activation difficulty.